Gong cha Festival Mall

cheesechill

Foodie

10.0

Great tasting milk tea and boba combo. Conveniently located at the new wing, its one of the first beverage stores you will see upon entering which is a good thing. Indulge yourself and get the large option with added boba for the best QQ experience!

oliveoasis

Foodie

7.5

I just came here for the limited edition genshin x gong cha. Nothing special about the milk teas; the place looks clean, but it's hot. I think their air conditioning unit is nonexistent, and they only rely on the mall air conditioning. I just ordered one milk tea, and it takes them around 10 minutes to complete.

cosmiccucumber

Foodie

4.0

Gong Cha's drinks are great but this place is a mess and needs a renovation. The tiles already uneven, there were busted lights, the paint on wall is worn out, and there were barely any seats on the tables. They implemented a claygo policy but since the customers are not following the policy, there were spills and drinks left on the tables, it's unsanitary. In a time of the pandemic, they have to be meticulous with these things. There was only 1 staff there. I took snapshots of the establishments. I do hope they improve.

datedream

Foodie

2.2

Bad service. The staff aren’t friendly and never apologize for their mistakes (e.g. they got our order wrong). Happened twice already so we’re never coming back.

truffletreat

Foodie

2.0

They have horrible customer service. They got my drink all wrong and were extremely rude. I wouldn't be surprised if it was on purpose. I wouldn't go there again.