McDonald's Festival Mall Grd Level

ZestyLemon

Local Guide

9.9

I wouldn't normally post about a fast food chain like McDonald's - but this particular branch goes above and beyond the level of customer service that I've seen in a fast food chain: The attendant in front will assist you with ordering from the kiosk - using your McDonald's App, customizing your order and even using your credit card. They will bring your dine in order TO YOUR TABLE. They will give you stainless cutlery to go with your dine in order! I now know which McDonald's branch I need to eat in 😃

SpicyCurry

Local Guide

3.0

Celebrated my daughter's 1st birthday here. Service is too slow and little to no help when it comes to the food serving. My Wife and Mother helped with the food distribution.

CoconutComrade

Local Guide

2.0

Ordered table service. Waited 20mins went to the counter and was ignored for 5mins. Had to raise my voice after calling the staff 3times. Chose sprite given coke, was told no sprite. 1st ever McDonald's to encounter such service, speaking about fast food

GrapefruitGiggle

Local Guide

1.0

Service is horrible. Ordered 6 happy meals last night but only 4 toys were delivered to us. Tried to raise this concern to their branch but they gave us no resolution at all. 👎🏻

PickleParade

Local Guide

1.0

Had bad experience again. This branch has started to become an annoyance. They always lack proper inventories in their menu. Made me wait in line for almost 20mins. Only to be told again in the counter that they don’t have coffee and vinegar to serve. This is the third time that I experienced such poor inventory and service. Whoever is looking after the timely ordering of inventory replenishments from suppliers or the poor performing suppliers themselves should be fired already.